DSM Brochures

Please see links below to our corporate brochure and also our english language training brochure.

> DSM Corporate Brochure

> DSM English Language Training Brochure

DSM News & Insights

Service Improvement


Service Improvement is about employing the appropriate tools and techniques for improvement that is fundamental to getting to grips with the challenges that face many businesses today. Adopting a systematic approach to  service improvement through use of data analysis, key indicators/measures and strategic implementation plans allow organisations to be focussed on quality management. Used correctly, these tools and techniques can help orgnaisations quickly identify and resolve problems as quickly and as cost-effectively as possible while ensuring that any improvements in service provision is sustainable.

Service Improvement

We provide comprehensive training programme that focuses on operational excellence and strategies and techniques for improving service and quality.  Service Improvement programme covers the principles of lean production, six sigma, kaizen / continuous improvement and related models, designed to help organisations optimise their service improvement strategies

Key Performance Indicators

We deliver programmes that looks at how to use KPIs to convey results which show the degree to which main bottom line objectives are being met; to provide incisive knowledge allowing corrective action to be devised thereby facilitating results; and to motivate people so that they are proactive and innovative in improving, not just operating, a process.


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